Upcoming Dates

  • April 07, 2018 - April 07, 2018

  • July 07, 2018 - July 07, 2018

  • August 25, 2018 - August 25, 2018

  • » See the full calendar

Managing and Troubleshooting Avid: Level I


This one-day class is designed for those who wish to increase their technical management and troubleshooting knowledge of Avid Media Composer/Symphony. The class combines lecture and hands-on exercises to give students practical experience. This class will help you minimize system downtime and maximize productivity.

Who this class is for:

  • Editors
  • Assistant Editors
  • Post Supervisors 


Topics include:

  • Media Composer/Symphony Hardware Components
  • Setting up Workgroups and Users
  • Software and Hardware Troubleshooting
  • Hands-on Techniques to Identify and Fix Corrupt Media within a Project
  • The Media Tool
  • Common Avid Error Messages and Fixes
  • Basic ISIS Mamagement
  • Log Gathering and Communication with Avid
  • PCI and Ram configurations inside the computer


Students should have completed the MC 101: Media Composer Fundamentals I course or equivalent experience.

One-day intensives are from 10am - 5pm. 


Saturday, September 23, 2017


Please email jason@mewshop.com for custom or group training.

This class is under the "Special Workshops" drop down menu.

Click here to see our Managing and Troubleshooting Avid: Level II  workshop.


Instructor Stephen Mortell has been freelancing for 20 years in the broadcast and film industry, creating and supporting technical workflows for award-winning films and televisions shows.  He previously was the Field Support Engineer for all of Avid's enterprise customers in NYC.  Prior to that he was the Technical Account Manager (NBC) for Avid Technology and managed Avid technical support for NBC Universal both remotely and on-site.  He also supported all of the other East Coast NBC sites, from CNBC in New Jersey to Telemundo in Miami. Some of his other experience includes Goldcrest Films as Senior Engineer and provided support and workflow for three MTV reality shows as well as held the position of Technical Operations Manager at Hula Post. Stephen has a unique set of skills in that he not only possess a wealth of technical knowledge, he also held a staff editor position for many years. That position gave him operational as well as a creative perspective of post workflow.  His current certifications include Avid ACSR Elite - Avid WG’s/Avid MediaCentral/MAM.

Cost: $695

Certification cost: NA