Upcoming Dates

  • November 20, 2017 - November 22, 2017

  • December 27, 2017 - December 29, 2017

  • February 12, 2018 - February 14, 2018

  • March 21, 2018 - February 23, 2018

  • April 02, 2018 - April 04, 2018

  • June 04, 2018 - June 06, 2018

  • » See the full calendar

Mac OS X 101: Support Essentials


OS X Sierra 100 is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Sierra. This course is designed to give students a tour of the breadth of OS X Sierra and the best methods for effectively supporting users of OS X Sierra systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Who Should Attend?
Help desk specialists, technical coordinators, service technicians, and others who support Mac users
Technical support personnel in businesses that use Mac computers
Technical coordinators or power users who manage networks of computers running OS X - such as teachers and technology specialists who manage networks or computer labs

What You Will Learn
The troubleshooting process and how to use tools and resources
Features and functionality of OS X Sierra, including how to find more information
How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification

Knowledge of OS X and basic computer navigation

To download course outline click here.

Three-day workshops are 10am-6pm.  Each student gets their own workstation.

There is no Apple certification for this workshop. 

Cost: $1,795

Certification cost: NA