Upcoming Dates

  • April 04, 2018 - April 06, 2018

  • June 04, 2018 - June 06, 2018

  • July 05, 2018 - July 07, 2018

  • August 13, 2018 - August 15, 2018

  • September 10, 2018 - September 12, 2018

  • October 19, 2018 - October 21, 2018

  • November 19, 2018 - November 21, 2018

  • December 26, 2018 - December 28, 2018

  • » See the full calendar

Mac OS 101: Support Essentials

$1,795


MacOS Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on macOS Sierra. This course is designed to give students a tour of the breadth of macOS Sierra and the best methods for effectively supporting users of macOS  Sierra systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Who Should Attend?
Help desk specialists, technical coordinators, service technicians, and others who support Mac users
Technical support personnel in businesses that use Mac computers
Technical coordinators or power users who manage networks of computers running macOS - such as teachers and technology specialists who manage networks or computer labs

What You Will Learn
The troubleshooting process and how to use tools and resources
Features and functionality of macOS Sierra, including how to find more information
How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification

Prerequisites
Knowledge of macOS and basic computer navigation


To download course outline click here.

Three-day workshops are 10am-6pm.  Each student gets their own workstation.


There is no Apple certification for this workshop. 


Cost: $1,795

Certification cost: NA