Mac Essentials for Lion

$1,695

 

Mac OS X Support Essentials is a three-day custom course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems.

Who is this class for?

• Help desk specialists, technical coordinators, service technicians, and others who support Mac users

• Technical support personnel in businesses that use Macs for general productivity or creative design

• Technical coordinators or power users who manage networks of computers running Mac OS X such as teachers and technology specialists who manage classroom networks or computer labs

What You Will Learn

• The troubleshooting process and how to become more efficient with available tools and resources

• Mac OS X v10.7 features in depth, including how to find additional information

Students should have taken a prior introduction workshop or equal experience, basic Mac OS X knowledge and basic troubleshooting experience.

Course Outline:

Installation - Prepare and partition the drive, install OS X Lion, use the installer log files to verify a successful installation, configure OS X Lion with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem.

User Accounts - Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault.

File Systems - File systems supported by OS X Lion, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management.

Data Management - The root volume, file system layout, preferences, frameworks, file types unique to OS X Lion (i.e., resource forks and packages), Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.

Applications and Processes - Applications supported in OS X Lion, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp.

Network Configuration - Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements.

Network Services - Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. Enabling network services on a OS X Lion client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues.

Peripherals and Printing - Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues.

System Startup - Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items.

To find out more information about upcoming or custom dates please email us by clicking here.

 

Cost: $1,695

Certification cost: NA