Upcoming Dates

  • April 10, 2017 - April 12, 2017

  • May 08, 2017 - May 10, 2017

  • June 12, 2017 - June 14, 2017

  • July 24, 2017 - July 26, 2017

  • August 07, 2017 - August 09, 2017

  • September 18, 2017 - September 20, 2017

  • October 09, 2017 - October 11, 2017

  • November 20, 2017 - November 22, 2017

  • December 27, 2017 - December 29, 2017

  • » See the full calendar

El Capitan 101: Mac OS X Support Essentials

$1,795



OS X El Capitan Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X El Capitan. This course is designed to give students a tour of the breadth of OS X El Capitan and the best methods for effectively supporting users of OS X El Capitan systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Who Should Attend?
Help desk specialists, technical coordinators, service technicians, and others who support Mac users
Technical support personnel in businesses that use Mac computers
Technical coordinators or power users who manage networks of computers running OS X - such as teachers and technology specialists who manage networks or computer labs

What You Will Learn
The troubleshooting process and how to use tools and resources
Features and functionality of OS X El Capitan, including how to find more information
How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification

Prerequisites
Knowledge of OS X and basic computer navigation


To download course outline click here.

Three-day workshops are 10am-6pm.  Each student gets their own workstation.



Cost: $1,795

Certification cost: NA